Terms, delivery & returns

Last updated 8 November 2026

Who we are

The Postmarkery is a trading name of Avero Brands Ltd, part of Avero Group, registered in England & Wales (company no. 16514410). Registered office: Earlsdon One, 53-55 Butts Road, Coventry, England, CV1 3BH. Email hello@postmarkery.com.

Your order

• When you pay, Stripe emails you a receipt. That receipt confirms our contract with you.
• Every label is printed to order exactly as you typed it, so please check the spelling of each name before you pay.
• Prices are in pounds sterling and include everything you pay for the labels. We are not VAT registered, so no VAT is charged. Delivery is shown before you pay.
• Payments are taken securely by Stripe. We never see or store your card details.

Delivery

• We deliver to UK addresses only.
• Orders are usually printed and posted within 2 working days by Royal Mail. Up to 100 labels go 2nd Class as a Large Letter; bigger orders go as a parcel.
• Royal Mail 2nd Class usually arrives 2 to 3 working days after posting, but it is busier in December. Please order early for Christmas.
• If your order hasn't arrived within 10 working days of being posted, email us and we'll reprint and resend it.

Changes and cancellations

Because every label is personalised, the usual 14-day right to cancel doesn't apply (Consumer Contracts Regulations 2013, regulation 28(1)(b)). If you spot a mistake, email us straight away: if we haven't printed your order yet, we'll happily change it or cancel it for a full refund.

If something is wrong

If your labels arrive damaged, misprinted, or not as you ordered, email us within 30 days with your order number and a photo. We'll reprint them or give you a full refund. This doesn't affect your legal rights under the Consumer Rights Act 2015.

Using the labels

Our labels are for decoration and gift wrapping. They aren't real postage labels, so please don't use them to send post.

Our responsibility to you

If we don't meet these terms, we're responsible for loss or damage you suffer that is a foreseeable result of that, up to the amount you paid for the order. We don't exclude liability where it would be unlawful to do so.

Law

These terms are governed by the law of England and Wales. If you live in Scotland or Northern Ireland, you can also bring proceedings in your local courts.